{"id":34,"date":"2012-11-25T17:10:04","date_gmt":"2012-11-26T01:10:04","guid":{"rendered":"http:\/\/qualitymgr.wordpress.com\/?page_id=34"},"modified":"2014-05-01T16:55:26","modified_gmt":"2014-05-01T16:55:26","slug":"reliability","status":"publish","type":"page","link":"https:\/\/www.qualitymgr.com\/wordpress\/reliability\/","title":{"rendered":"Reliability Eng."},"content":{"rendered":"

Customers expect your product to meet their expectations for a “reasonable” period of time. If the product fails prematurely, regardless of the warranty period, you have a quality problem. Most warranties are much shorter than the customers expectations. For example, a standard flat-screen TV warranty is 1-2 years, and no customer would expect the unit to last less than 5-10 years, which was typical of earlier generations of TVs. Today, the extended warranty business is a huge profit center for “big-box” stores.<\/p>\n

More than an inconvenience…<\/h2>\n

Reliability may be a matter of life and death. The transportation (aircraft, auto & truck, marine), military, energy (oil, mining, nuclear) and medical equipment industries routinely make design and management decisions that can result in hazards that involve bodily injury or death to customers and\/or employees.<\/p>\n

This question appeared in This is a classic question, where many lives are at stake, that was in Parade Magazine<\/em>, Nov. 2012.<\/p>\n

\"Aircraft<\/a><\/p>\n

Here is her answer.<\/p>\n

\"Switch<\/a><\/p>\n

Did she really answer the question? Yes and no. She is not totally wrong, but the in-depth answer also should include other factors, such as:<\/p>\n

    \n
  1. Component specifications;<\/li>\n
  2. Reliability engineering (how much before units begin to fail);<\/li>\n
  3. Certification of components;<\/li>\n
  4. Preventive maintenance and testing;<\/li>\n<\/ol>\n

    …more to come<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    Customers expect your product to meet their expectations for a “reasonable” period of time. If the product fails prematurely, regardless of the warranty period, you have a quality problem. Most warranties are much shorter than the customers expectations. For example, … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"onecolumn-page.php","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.qualitymgr.com\/wordpress\/wp-json\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qualitymgr.com\/wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.qualitymgr.com\/wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.qualitymgr.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qualitymgr.com\/wordpress\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":1,"href":"https:\/\/www.qualitymgr.com\/wordpress\/wp-json\/wp\/v2\/pages\/34\/revisions"}],"predecessor-version":[{"id":134,"href":"https:\/\/www.qualitymgr.com\/wordpress\/wp-json\/wp\/v2\/pages\/34\/revisions\/134"}],"wp:attachment":[{"href":"https:\/\/www.qualitymgr.com\/wordpress\/wp-json\/wp\/v2\/media?parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}